From managing IT projects to outsourcing technology support, our team help you complete critical projects so you can focus on strategic initiatives. We focus on process improvement and integration across IT through standardised process design, pervasive policies, defined roles and responsibilities, training, and monitoring.
Business issues we can help you with:
- Operating with lean staff levels and lacking the capacity to take on projects
- Growing backlog of IT support tickets
- Lack of consolidation in processes and procedures for end-user needs
- Hardware refresh
- Operating systems upgrades
- System migrations
The portfolio solutions we specialise in
Our team will review and assess your environment, configure, and implement the required System Centre components, and, if desired, operate the System Centre environment. In addition, our team have the expertise to assess, implement, and support modern management tools, including ServiceNow, Windows Autopilot, Azure Active Directory, and Windows as a Service.
Our key offerings include service desk services; monitoring and alert response services; and infrastructure operations management services.
- Service Desk Management: We deliver full-scale service desk functions, from facilitating informed decision-making, and designing and building cost-effective, high-value solutions, to deploying products that are successfully integrated while managing project risk and providing ongoing support. Our team have the expertise to support Tier 1 and Tier 2 services, Windows 10 migration, IT operations improvement, IT portfolio and program management, and on-premise managed IT operations.
Whether your business is looking to rapidly assemble a team, needs managed services to support its contractor pool or seeks to consolidate vendors, our full-life-cycle solution provides the strategy and agility to scale project teams rapidly, and subject matter experts who have extensive experience in developing these programs.
Why we are the right partner for you
✔ We are the only company that brings together world-class calibre consulting services through Protiviti and one of the largest networks of specialised subject matter experts to address your technology needs.
✔ You don’t have to turn to multiple vendors to plan, execute, and measure the success of your initiative. We give you a single integrated solution of consulting, operations, and technology implementation. Our custom-fit solution generally results in an easier process and lower project costs.
✔ We offer scalable, contractual services which provide for a reduction in complexity and increased access to deeply skilled resources, while being delivered at a significantly reduced and predictable annual fee.
✔ We give you the flexibility to either combine your resources with our loan staff or move to a delivery model where we will provide you with a custom-built team on premise to manage the entire project or service centre.