The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the nature of the job, some companies may require their IT Support to undertake shift work. An IT Support job description can feature:Installing and configuring computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyPossibly training junior staff

What skills and qualifications should an IT Support have?

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:Computer ScienceComputingEngineeringThere are also several qualities that IT Support candidates should be expected to display:A technical, logical thought processAn ability to stick to strict deadlinesAn ability to prioritise and delegateA keen eye for detail Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your IT support staffing needs.
Active Directory
Internet
Security
Technical Support
Salary for IT Help Desk Support / Desktop Support
$68,000 - $86,500
25th Percentile
$68,000
The applicant has limited or no experience in the position and is still developing their skills. Demand: Low
50th Percentile
$78,500
The applicant has an average level of experience and has most of the necessary skills. Demand: Moderate
75th Percentile
$86,500
The applicant has above-average experience, has (nearly) all necessary skills, and may also have specialised qualifications. Demand: High
Projected salaries for related positions Position title 25th Percentile 50th Percentile 75th Percentile Systems Administrator $97,500 $117,500 $120,500 Application Support $85,500 $107,000 $120,500
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