Receptionist recruitment experts

Do you need to hire an expert Receptionist in Sydney, Melbourne, or Brisbane? Or are you a Receptionist looking for your next job opportunity?

Robert Half is a leading expert in administrative recruitment, so contact us today for a hiring consultation.

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What is a Receptionist?

Receptionists are a pivotal member of staff in any company. They are the first point of contact for any visitors to the office or anyone contacting an organisation, so being well-presented and polite are pivotal traits.

A Receptionist also maintains security by logging all visitors and possibly issuing visitor passes, plus provide support to the HR team as required.


What should be included in a Receptionist job description?

As the front of house and often first point of contact for external visitors, a Receptionist job description should include:

  • Diary management and management of meeting rooms
  • Possibly handling event coordination, both internally and externally
  • Handling queries and complaints via phone, email and general correspondence
  • Greeting all visitors
  • Transferring calls as necessary
  • Possibly managing office supplies such as stationery, equipment and furniture
  • Performing ad-hoc administration duties
  • Maintaining office services as required (such as cleaners and maintenance companies)
  • Receiving and dispatching deliveries
  • Assisting with mail as required
  • Taking and ensuring messages are passed to the appropriate staff member on a timely basis
  • Assisting the HR team with recruitment, on-boarding and termination processes

What skills and qualifications should a Receptionist have?

Some companies might want candidates who have previous clerical, administrative or receptionist experience.

It is not mandatory to have a higher education degree to undertake a Receptionist role. However, the duties of a Receptionist should include:

  • Organisational skills
  • Attention to detail
  • Exceptional multitasker
  • Excellent communication skills
  • Courteous
  • Strong customer service skills


How much does a Receptionist earn?

$50,000 - $70,000

A Receptionist salary is determined typically by the number of years of experience, soft and technical skills, and the scale of responsibilities in the organisation. To find out what a Receptionist is earning this year, download our complimentary Robert Half Salary Guide.

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