Case study: Application support services

By on 24 March 2022

Company specifics

  • INDUSTRY: Manufacturing and distribution
  • SOLUTION: Application support services
Estimated Read Time: 2 minutes

 

1. Client challenge

The research and development (R&D) team at a leading manufacturer of fireplaces, stoves, and inserts developed a prototype for a smartphone app to control gas fireplaces from anywhere inside or outside the home. The company wanted to be the first in the marketplace to offer this type of mobile app but did not have the specialised expertise in-house to make the app commercially viable.

2. Our approach

Our team created a tailored plan, using a blended solution from Protiviti and Robert Half, to develop secure iOS and Android versions of the mobile app and make it available to consumers who purchased gas fireplaces equipped with hardware that works with the software. ​Currently, the smartphone app works with two of the manufacturer’s gas fireplace product lines. However, the company plans to expand IoT connectivity across its other brands over time.

3. Value delivered

  • Deployed a cloud server application, in a highly available configuration, using a leading, on-demand cloud computing platform
  • Incorporated multifactor authentication into the mobile app’s software to assure the identity of end users during the registration process
  • Integrated weather information into the mobile app from a third-party provider to enhance the end user experience with real-world data
  • Enabled the mobile app to work with leading smart-home and voice-assisted technology

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Contact Steve McGowan to discuss your unique business challenge.

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